Equipment Coverage Equipment Eligible for Heating or Cooling Protection Plan Coverage (each a “Heating Unit” or a “Cooling Unit”, as applicable): Residential Furnace (Natural Gas or Propane) Residential Boiler (Natural Gas or Propane) Space Heater, Air Handler Heating, Recovery Ventilation Unit, Energy Recovery Ventilation Unit, Natural Gas Fireplace, Residential Electric Powered, Central Air Conditioning Units
Equipment Not Eligible for Plan Coverage: Ductless Wall Units High Velocity Units Natural Gas Powered Cooling Units Wall Cooling Units Water Cooled Cooling Units Equipment serving more than three Dwelling Units Any Equipment not readily accessible by our Authorized Technician
Additional Terms and Conditions - All Plans are also subject to the terms and conditions set out under the heading “General Terms and Conditions.
Heating Protection Plan
What’s included in my Plan?
Your Plan covers one Heating Unit, which includes the diagnosis and, if necessary, the repair, replacement or adjustment of specified parts within your Heating Unit and the thermostat as deemed necessary by our authorized technician, subject to the exclusions set out below.
Furnaces
The following is a complete list of the furnace parts covered in your Plan:
Blower/Blower Components
Condensate Pumps
Door Switch
Electric Ignition System
Fan Control
Fan Motor
Flame Spreader
Fuel or Air Flappers
Furnace Low Voltage Circuit Fuse
Gas Appliance Regulator
Gas Burner and Orifices
Gas Control Valve
Heating Circuit Transformer
Hot Surface Igniter
Ignition Runner Bar
Pilot Burner
Pilot Tubing
Pressure Relief Valve
Pulley and Belt
Relay
Roll Out Switch
Summer/Winter Switch
Thermocouple/Generator
Vent System Pressure Switch/Tubing
Ventor or Motor Assembly
Boilers:
In addition to the Furnace parts listed above, the following are additional parts coverage for
Boilers covered in your Plan:
Aqua stat Controls
Automatic Vent Damper/Motor
Flow Switch
Internal Wiring
Limit Controls
Primary Circulator/Pump
What’s not covered under my Plan?
Your Heating Protection Plan coverage does not cover ancillary equipment such as air conditioners, humidifiers and air cleaners, parts added on to your Heating Unit to accommodate such equipment, or repairs to the Heating Unit made necessary as a result of faulty ancillary equipment.
The following items are also not eligible for coverage under your Plan:
Back Check Valves
Batteries for Feed Valves (Boiler) Conversion Burners Draining of the Heating System External Drain Tubing (All Associated Parts)
External line/low Voltage Wiring
External Metal or Plastic Venting all Associated Parts Firebox/Combustion Chamber
Furnace Filters
Heat Exchanger (Including Flushing of
Heat Exchanger)
Heating Coil (Air Handler) Heat Pumps
Heating Sections (Boiler)
Heating Unit Replacement
HRV/ERV Replaceable Filters
Low and High Water Cut-off Valves
Cooling Protection Plan
What’s included in my Plan?
Your Plan covers one Cooling Unit, which includes the diagnosis and, if necessary, the repair, replacement or adjustment of the specified parts within your Cooling Unit and the thermostat as deemed necessary by our authorized technician, subject to the exclusions set out below.
The cost to diagnose and replace any defective parts that have caused a refrigerant leak are also included in your Plan coverage.
The following is a complete list of the Cooling Unit parts covered in your Plan:
Add-on Fan Centres
Add-on Indoor Fan Relay
Capacitor
Compressor*
Condensate Pumps
Condenser Coil*
Condenser Fan Motor
Cooling Contactor/Relay
Evaporator Coil
Fan Blade
Filter Driers
Internal Copper Tubing
Internal Electrical Wiring
Low Ambient Temperature Sensor
Service Valves
Shredder Valves
Thermostatic Expansion Valves
* Our total parts and labour responsibility for compressor unit or condenser coil repair is limited to a CDN $500 maximum retail value (including HST) each year of your Cooling Protection Plan coverage.
What’s not covered under my Plan?
Your Cooling Protection Plan does not cover ancillary equipment such as
Furnaces, humidifiers and air cleaners or repairs to the Cooling Unit made necessary as a result of faulty ancillary equipment.
Zone thermostats/controls and energy management controls are also not covered by your Plan.
Heating and Cooling Maintenance
Heating Maintenance Plan If you have enrolled in the Heating Protection Plan with Maintenance, your Plan provides an annual maintenance visit for one Heating Unit or natural gas fireplace, including a safety test for carbon monoxide, if applicable. You can book your heating maintenance at any time; however, we recommend that you book during the months March thru September to ensure maximum flexibility in choosing an appointment time that is most convenient for you and to ensure your Heating Unit or natural gas fireplace makes it through the winter without breakdowns, help reduce your energy costs and extend the life of your equipment. You will also receive a personalized report from us with recommendations on how to keep your equipment running efficiently.
Eight diagnostic checks included in annual maintenance
Check Operating Pressures
Check Temperatures across Air Handler
Check/Adjust Fan Belt Check Operation of Condensation System Inspect for Hazardous Debris in the Chimney Flue (if applicable)
Test unit through full Operating Cycle
Safety test for Carbon Monoxide Check Unit operating to Manufacturer’s Specifications
Cooling Maintenance Plan If you have enrolled in the Cooling Protection Plan with Maintenance, your Plan includes an annual maintenance visit for one Cooling Unit. Cooling Maintenance can only be completed when the temperature is above 12 degrees Celsius. As a result, we recommend you book during the months listed below. You will also receive a personalized Report from us with recommendations on how to keep your equipment running efficiently.
Eight diagnostic checks included in annual maintenance:
Check and record ambient carbon monoxide levels
Check temperatures across air handler
Check temperatures/air flow across condenser coil
Check current draw on condenser motor and compressor
Test operation of condensation system and evaporator coil
Test unit through full operating cycle
Clean outdoor condenser unit
Clean evaporator coil drain line
